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Imagine a no-code brand interaction platform...
where brands use market-leading customer experience chatbots to interact with their customers. Ada can be deployed where your customers live, whether it's on the web, social media, SMS or Whatsapp, and even in-app, Ada is the layer of automation that will help your customers self-serve their questions and issues, and only escalate to a live agent when necessary.
Treat Every Customer and Employee Like a VIP...
Automate your most valuable interactions. Answer common support questions, deliver personalized interaction, and anticipate customers' needs — all from one AI-driven brand interaction platform.
"Customers that connect with brands via chat are 2.8x more likely to convert at checkout, then those who don't."
Source: Forester
""Customers that connect with brands via chat,
spend on average 60% more than those who don't."
Source: Forester
Challenge
As AirAsia grew in popularity, so did the number of brand interactions. Without a self-service solution, guests were forced to wait almost one hour to reach an agent putting the brand’s reputation at risk.
Also, by relying on call centers, AirAsia was missing out on opportunities to create new connections and drive new sales.
Solution
Automated Brand Interaction Platform
Outcome
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CSAT improved from 60% to 90%
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Less than 1-minute customer wait times
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8x increase in ancillary product up-sell/cross-sell
Join the lineup of CX visionaries!
