Fractionalized Shift Workers
Just the antidote for the Great Resignation
Trained.
Available.
Flexible.
Imagine Instantly connecting with skilled workers ...
to increase fulfillment, reduce turnover, and improve quality. A powerful platform to "fractionalize" trained shift workers & flex contact center agents nationally and globally.
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Find more qualified, trained workers
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Fill shifts in minutes
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Lower costs
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Flex the workforce up and down.
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Reduce Turnover.
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Provide employee flexibility
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Retail, Hospitality, Emergency Management, Professional Services, Consumer Brands, Gov’t Agencies, Healthcare, Financial Services, Staffing Agencies, Warehousing, Event Staffing, Logistics
To handle 10-20x call surges and reduce 1 hour plus wait times due to the implementation of the Paycheck Protection Program (PPP) and Economic Injury Disaster Loans (EIDLs) during the early stages of the COVID-19 pandemic.
Challenge
Fractionalized Shift workers Platform
Solution
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Stood up a brand new tier 1 contact center in less than 36 hours.
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Another 48 hours later, 2,000 agents had been fully trained and onboarded.
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10,000 + hours of calls with zero wait time.