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Ready to empower your agents to say the right thing at the right time on every single call? 

Our real-time Guidance platform understands phone conversations as they’re happening and guides the agent with the best thing to say during the call, before the opportunity is lost, to improve performance across the team.

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90% 

of customers expect an “immediate” response to their support questions (10 minutes or less).

HubSpot Research

Industries: Retail, Consumer Brands, eCommerce, Gov’t Agencies, Healthcare, Financial Services, Higher Education, Insurance, Travel & Hospitality

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 Challenge

keeping track of all insurance products and state-specific requirements is complex even for seasoned agents. Plus each call was time consuming, as agents had to search through multiple resources to provide information that customers need to file claims or purchase a policy.

Solution

 Real-Time Agent Prompts and Coaching Platform

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Outcome

  • Decreased average handle time by 53 seconds

  • Increased sales conversion rates by 16%

  • Improved audit scores

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